Good poker content is a two-way conversation. Whether you have spotted an error, want to flag a platform we should take a closer look at, or just want to share something worth discussing, our team is genuinely interested in hearing from players and readers.
This page outlines the best reasons to reach out and what you can expect when you do.
If something on our site is unclear, incomplete, or you simply disagree with an assessment we have made, we welcome that input. Our editors read feedback carefully. Player perspective is a valuable part of keeping our coverage accurate and relevant, especially as the US online poker market continues to develop across different states.
The poker landscape changes constantly. Promotions expire, software updates roll out, and state regulations shift. If you come across information that appears outdated or factually incorrect, please let us know. We take accuracy seriously and will review flagged content promptly. Getting it right matters more than getting it published fast.
This is one of the most important reasons players contact us. If you have encountered a poker platform that has engaged in deceptive practices, treated players unfairly, or failed to process withdrawals as promised, we want to know about it. Player reports are taken seriously and factored directly into how we rate and rank platforms. Our reviews are not static. Poor conduct reported by real players can and does affect our coverage.
To be clear: we are not a dispute resolution service and cannot intervene directly in disagreements between players and operators. For formal disputes, relevant state gaming regulators are the appropriate route. That said, your report will be reviewed and considered as part of our ongoing evaluation process.
If you or someone you know is struggling with gambling-related issues, please visit our Responsible Gambling page for guidance and links to support resources. If you have questions about safe play practices that our content has not addressed, feel free to reach out. We take player wellbeing seriously.
Positive stories are welcome too. If a platform delivered an exceptional experience, a tournament run paid off, or a strategy tip from our site made a difference at the tables, we genuinely enjoy hearing about it. Player success stories help shape the content we prioritize.
Poker operators, software providers, tournament organizers, and content professionals interested in working with our team are encouraged to reach out through our contact channel. We consider partnership inquiries carefully and will respond to those that align with our editorial values.
We aim to respond to all messages within a reasonable timeframe. More detailed inquiries, such as platform reports or collaboration proposals, may take a little longer as they require proper review. Rest assured, nothing sits ignored.
A few things worth noting before you write:
When readers flag a poker platform for problematic behavior, that information does not disappear into a inbox. Our analysts review reports, cross-reference them with existing data, and where patterns emerge, they influence ratings. This process is part of how we maintain the integrity of our recommendations over time.
You play a real role in keeping this coverage honest. We appreciate every reader who takes the time to share their experience.